SHIPPING & RETURNS

Shipping Policy

The cost of shipping is based upon each specific order, and the contents within the order.

  • If returning a product, see Return Policy.

  • Shipping is Non-Refundable.

  • In addition to shipping costs, a surcharge may apply to some packages due to their size, weight, or destination. 

  • Shipping costs are calculated prior to completing the checkout process on this website. 

  • Please allow one full day for processing orders. This generally means that each order will be processed, by one of our shipping services, the following day that the order was placed. For example, two day shipping means two business days (Monday through Friday), which excludes weekends, holidays, and any other unexpected events that may occur. Should an unexpected event occur, a RAZR representative will contact you to discuss your order.

  • Promotional Free Shipping offers do not apply to anywhere outside of the lower 48 States. Free shipping is not available in Canada, Alaska or International orders.

Return & Exchange Policy

RAZR Ice Augers want's to ensure you are satisfied with your products, and your experience in working with us.  We do allow for returns and exchanges, however we must consider these general guidelines.

  • To be considered for a return or exchange, you must have purchased your RAZR product or parts directly through RAZR Ice Augers.  If you purchased your RAZR product at a retail store, please follow the retailers return and exchange policy and then contact us if you have additional concerns.

  • Returns are only valid within 30 days of order receipt. All returns must be in original packaging and in unused condition.

  • A restocking fee may be applied in certain conditions where a return is request beyond 30 days from date of order receipt, with product unused and unopened.  The restocking fee is 15%. Shipping charges are non-refundable.

  • It is the customer’s responsibility to pay shipping costs for all products or parts being returned for credit.

Please complete your Warranty Registration Card upon arrival of your new Razr Product.

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